Take your IT Service Management skills to the next level’
Achieving the internationally recognized ISO 20000 certification will clearly demonstrate to your customers, partners and suppliers that you deliver a best practice approach to IT service management (ITSM).
About ISO/IEC 20000 Practitioner
Who can take this training?
This Practitioner course has a wider scope than the ISO 20000 Auditor training course and is aimed at service management practitioners and ITSM consultants who wish to assist organizations in preparing for audit and certification.
Pre-requisites
It is mandatory that all delegates must hold either the ITIL Foundation Certificate or the ISO 20000 Foundation Certificate to qualify to sit the Practitioner examination and attend the training course.
Course Outline
Day 1:
Principles of ITSM
Background to ISO Certification Scheme
ISO/IEC 20000-1:2011
Day 2:
ISO/IEC 20000-1:2011 continued
Applicability and Definition of Scope
Group Assignments & Exercises
ISO/IEC 20000-2 2012
The use and application of ISO/IEC 20000
Day 3:
Feedback, Review, Revision
ISO/IEC 20000-2 2012 continued
Implementation of ISO 20000
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