About Lean IT Foundation with Case Study

Transforming organizational culture to put customer value at the center of every IT operation — that’s what Lean IT is about. Earning APMG-International’s Lean IT Foundation certification illustrates your ability to champion Lean IT projects within your organization to achieve operational excellence.
This course is designed to help you achieve your Lean IT Foundation Certification and adopt Lean IT in your organization while freeing up assets for process improvements, relieving pressure on resources, reducing wasteful activities, and easing resistance to change.

Course Objective:

Prepare for the Lean IT Foundation certification exam
Achieve operational excellence through improved agility, service quality, and efficiency
Involve all employees to continually improve services and preserve value with less effort
Optimize IT operations and processes supporting the most business-critical applications and services
Implement a rigorous problem solving process to achieve greater strategic and financial value

Pre-requirements:

Working knowledge at the level of:
Course 918, Agile Fundamentals: Scrum, Kanban, Lean & XP

Course Outline

What is Lean?

Introduction to Lean

Definition of Lean IT

Historical development of Lean and Toyota Production System

5 key Lean principles: customer value, value stream, flow, pull, and perfection

Study waste (muda), variability (mura), and overburden (muri)

Classification of Lean activities: value-add, necessary non-value-add, and non-value add

Utilizing the Deming circle for quality improvement

Discussing the key players: Shingo Prize

Lean IT Dimensions

Focusing on the Customer

Identifying the Voice of the Customer (VoC)

Considering types of customers and customer values

Reviewing the concept of Critical to Quality (CTQ)

Analyzing the VoC

Linking the VoC to CTQs

Identifying other sources of continuous improvement

Improving Existing Processes

Defining process and the basic processes in an organization

Utilizing goal, result, input, throughput, output, customer

Push and pull concepts

Definition of SIPOC mode

Value Stream Map

Importance of process metrics

Value improvement sources including heijunka and 5S

Enhancing Operational Performance

Improvement of performance to Deming circle

Key Performance Indicators

Time as an important factor within IT

Process Cycle Efficiency and Value Stream Mapping

Using skill and knowledge to ensure performance

Organization

Communication cascade and performance dialogue

Organizational requirements for Lean IT structuring

Speed of communication throughout the organization

The goal of management to empower employees

Kanban and other visual management boards

Behavior and Attitude

Types of Lean behavior

Traditional versus Lean management

Lean leadership: Go see, ask why, and show respect

Making your lean transformation a long term success

Kaizen

Understanding the concept of Kaizen

Relating Kaizen to system, process and activity

Identifying Kaizen Events, Tools and Pitfalls

DMAIC: Define, Measure, Analyze, Improve and Control

Applying A3 to problem solving

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