About ISO/IEC 20000 Auditor

The course will prepare you for a multiple choice exam, taken on day two of the training programme.

Who can take this training?

This is an advanced level course, which builds on existing audit experience. It is ideal for:
 Independent auditors requiring further knowledge of ITSM and ISO 20000 audit
 Internal auditors in organizations implementing or maintaining ISO 20000 certification


Delegates are required to have a minimum of three years’ experience of conducting audits within an IT environment. This may include experience in ISO 9000, ISO 14001 or ISO 27001 audits.

Course Outline

The course is designed to be interactive with exercises, examination practice and a mock examination. The exercises help students to understand:

  • The business environment and challenges for service providers
  • The characteristics of good services and symptoms of poor service management
  • The benefits of adopting ISO/IEC 20000 for the organization, a team and an individual
  • How the standard is used by different organizations and people in practice

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