About Widows XP/7/8.1/10

Windows XP

Elements of this syllabus are subject to change.
This three-day instructor-led course provides students with the knowledge and skills to troubleshoot and escalate or repair problems with Windows desktop operating systems by reacting to incident requests from end users.
This course will provide the basic knowledge of system architecture and security needed to provide the students with the requisite skills required to support end users and adhere to ITIL/MOF foundational operations.
Who should take this Training?
This course is intended for people who have little or no job experience in the IT industry. They will have experience working with Windows desktop systems and will be A+ certified, or have equivalent knowledge. The target audience will typically be:
New entrants to the IT field
Career changers entering the IT field
Academic students

Pre-requisites
Before attending this course, students must have:
Basic experience of a Microsoft Windows operating system such as Microsoft Windows XP.
Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Microsoft Internet Explorer.
Basic understanding of core operating system technologies, including installation and configuration.
Basic understanding of hardware components and their functions.
Basic understanding of the major desktop components and interfaces and their functions.
Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings.
Basic experience of command-line utilities for managing the operating system.
Basic understanding of technologies that are available for establishing Internet connectivity.

Course Content

Module 1: Introduction to the Desktop Support Technician Role and Environment

This module describes the role and key skills of a desktop support technician (DST) and the role of a DST within Microsoft Operations Framework (MOF). It discusses the end-user support environment and the corporate support environment in which DSTs work and the skills required to successfully interact with users.

Lessons

  • Examining the Desktop Support Technician Role
  • Examining the Desktop Support Environment
  • Interacting with Users
After completing this module, students will be able to:
  • Describe the role and general responsibilities of a DST.
  • Describe the Microsoft Operations Framework (MOF) and the role of the DST within MOF.
  • Successfully interact with users.

Module 2: Resolving User Account and Logon Issues

This module introduces the Microsoft Windows XP Professional and Microsoft Windows XP Home Edition desktop operating systems and describes the concepts of domains and workgroups. This module describes the concepts of user accounts, user profiles, and user rights and explains how to help users resolve common logon issues.

Lessons

  • Desktop Operating System Concepts
  • User Account Concepts
  • Troubleshooting User Logon Issues

Lab : Resolving User Account and Logon Issues

After completing this module, students will be able to:
  • Understand the basic concepts necessary for resolving desktop operating system issues in the Windows XP Professional and Windows XP Home Edition environments.
  • Understand the basic concepts of user accounts, user profiles, and user rights.
  • Troubleshoot user logon issues.

Module 3: Resolving System Configuration and Security Issues

This module provides information about how to help users resolve system configuration issues, system security issues, and system performance–related issues. After completing this module, you will be able to troubleshoot these areas of desktop management.

Lessons

  • Troubleshooting System Configuration Issues
  • Troubleshooting Security Issues
  • Troubleshooting System Performance

Lab : Resolving System Configuration and Security Issues

After completing this module, students will be able to:
  • Troubleshoot system configuration issues.
  • Troubleshoot security issues.
  • Troubleshoot system performance.

Module 4: Resolving Network Connectivity Issues

This module discusses how to help users manage computer addressing and name resolution and how to assist customers in properly configuring remote connections. After completing this module, you will be able to troubleshoot problems with network connections, networking protocols, and the way in which computers are addressed.

Lessons

  • Managing Computer Addressing Issues
  • Troubleshooting Name Resolution Issues
  • Troubleshooting Remote Network Connectivity Issues
  • Troubleshooting Computers by Using Remote Connection Tools

Lab : Resolving Network Connectivity Issues

After completing this module, students will be able to:
  • Manage computer addressing issues.
  • Troubleshoot name resolution issues.
  • Troubleshoot remote network connectivity issues.
  • Troubleshoot computers by using remote connection tools.

Module 5: Resolving Hardware Issues

This module discusses issues that occur with different hardware components and configurations and with device drivers. After completing this module, you will be able to troubleshoot storage devices, display devices, input/output (I/O) devices, and power configurations.

Lessons

  • Managing Drivers
  • Troubleshooting Drivers by Using Safe Mode
  • Troubleshooting Storage Devices
  • Troubleshooting Display Devices
  • Troubleshooting I/O Devices
  • Troubleshooting ACPI

Lab : Resolving Hardware Issues

After completing this module, students will be able to:
  • Manage drivers.
  • Troubleshoot drivers by using Safe Mode.
  • Troubleshoot storage devices.
  • Troubleshoot display devices.
  • Troubleshoot I/O devices.
  • Troubleshoot ACPI issues.

Module 6: Resolving File and Folder Issues

This module describes how to support users who are attempting to perform file and folder management tasks, such as compressing files, enabling and disabling encryption, verifying permissions, or specifying access to files and folders. After completing this module, you will be able to troubleshoot file and folder issues whether they occur locally or across a network.

Lessons

  • Managing Files and Folders
  • Troubleshooting Access to Files and Folders
  • Troubleshooting Access to Shared Files and Folders
  • Troubleshooting Access to Offline Files

Lab : Resolving File and Folder Issues

After completing this module, students will be able to:
  • Manage files and folders.
  • Troubleshoot access to files and folders.
  • Troubleshoot access to shared files and folders.
  • Troubleshoot access to offline files.

Module 7: Resolving Printer Issues

This module explains how to troubleshoot printer installations, printer drivers, and issues that are related to print jobs. After completing this module, you will be able to troubleshoot print issues.

Lessons

  • Installing Local and Network Printers
  • Troubleshooting Printer Drivers
  • Troubleshooting Printers and Print Jobs

Lab : Resolving Printer Issues

After completing this module, students will be able to:
  • Install local and network printers.
  • Troubleshoot issues with printer drivers.
  • Troubleshoot issues with printers and print jobs.

Module 8: Resolving Startup Issues

This module discusses the computer boot process and why DSTs must be able to understand the components of the boot process for Microsoft Windows XP Professional and the tools available to troubleshoot startup issues. This understanding will enable them to address problems when a computer will not start properly. After completing this module, you will be able to troubleshoot the boot process.

Lessons

  • Overview of the Windows XP Boot Process
  • Troubleshooting the Boot Process

Lab : Resolving Startup Issues

After completing this module, students will be able to:
  • Describe the Windows XP boot process and how it works.
  • Troubleshoot the boot process

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    Course 50322B: Configuring and Administering Windows 7

    This five-day course provides students with the knowledge and skills to configure and administer Microsoft Windows 7® as a standalone installation or in a corporate environment as a part of a Windows Active Directory domain. It can also be used to prepare for exam 70-680 TS: Windows 7, Configuring.
    The contents of the course provide students with the ability to create and deploy images, configure hardware and software, configure networking and backup and restore system information. The course also provides a complete set of exercises on installing and configuring DirectAccess in the classroom.

    Who should take this Training?
    This course is intended for novice and experienced Network Administrators, Desktop Support Technicians or other IT professionals who have a need to install, configure, and administer Microsoft Windows 7. This course can also serve as training preparation for the Windows 7 certification exams.

    Pre-requisites
    Before attending this course, students must have: Experience with previous versions of Windows operating systems such as Windows XP or Windows Vista. Students must also have some knowledge of Windows Server operating systems and Active Directory concepts. In addition, students are expected to understand:
    Networking with TCP/IP including IPv4 and some IPv6 knowledge.
    A general understanding of user accounts and authentication.

    Course Content

    Module 1: Installing Windows 7

    This module explains the various editions of Windows 7 and some of the core features of the operating system. Students will learn the hardware requirements and upgrade paths to Windows 7. The module will also show students how to prepare an image of the operating system for deployment.

    Lessons

    • Introduction to Windows 7
    • Installing Windows 7 Using Image-Based Installation
    • Migrating User Settings

    Lab : Configure a Reference Computer for ImagingLab : Capture an Image Using ImageXLab : Deploy a Windows 7 ImageLab : Migrate User Settings

    After completing this module, students will be able to:
    • Describe the various editions of Windows 7
    • Configure and deploy a Windows 7 image.
    • Learn to use ImageX for image creation and deployment
    • Use Diskpart to prepare disk partitions to receive a new operating system
    • Migrate user settings

    Module 2: Configure Hardware and Software

    This module explains how to install and configure hardware devices on Windows 7. Users will learn how to add hardware devices, install and update drivers and configure options. It also teaches the student how to configure application compatibility and how to lock down a Windows 7 computer using AppLocker.

    Lessons

    • Configure Devices
    • Configure Application Compatibility

    Lab : Install and Configure DevicesLab : Configure Application CompatibilityLab : Configure Application RestrictionsLab : Configure Internet Explorer

    After completing this module, students will be able to:
    • Install and configure hardware devices
    • View properties on and driver information for hardware
    • Configure application compatibility settings
    • Configure application restrictions
    • Configure Internet Explorer

    Module 3: Configure the Network

    This module explains how to configure the networking aspects of Windows 7. Students will be introduced to configuration of general network settings including TCP/IP network configuration using IPv4 and IPv6 settings. They will also learn about wireless network configuration. Students will also learn how to share resources across the network, configure the Windows Firewall for security, configure remote management using Remote Desktop and Remote Assistance, and troubleshoot network connectivity issues.

    Lessons

    • Configure General Network Settings
    • Managing Wireless Networks
    • Sharing Resources
    • Configure TCP/IP
    • Troubleshooting Network Connectivity
    • Configure Windows Firewall
    • Configure Remote Management

    Lab : Configure Network DiscoveryLab : Configure TCP/IP SettingsLab : Configure Windows FirewallLab : Configure Remote Management

    After completing this module, students will be able to:
    • Configure networking on Windows 7 including network discovery
    • Configure TCP/IP settings using IPV4 and IPv6
    • Configure the Windows Firewall
    • Configure and use Remote Desktop and Remote Assistance

    Module 4: Sharing and Securing Resources

    This module explains how to implement sharing of resources on the network with Windows 7 computers. Topics covered will introduce the student to share permissions and NTFS permissions. Students will also learn how configure and implement a HomeGroup using Windows 7 computers.
    Once the student understands how to share resources and make them available on the network, they will be introduced to securing the computer through the use of the User Account Control (UAC) features of Windows 7. They will also learn how to work with authentication and authorization to the computer and the use of digital certificates. Finally, the students will learn about the BranchCache feature of Windows 7 and Windows Server 2008 R2.

    Lessons

    • Configure Shared Resources
    • Configuring HomeGroup Settings
    • Configure User Account Control (UAC)
    • Configure Authentication and Authorization
    • Configure BranchCache

    Lab : Configure Shared ResourcesLab : Configure HomeGroup SettingsLab : Configure User Account Control (UAC)Lab : Configure Authentication and AuthorizationLab : Configure BranchCache

    After completing this module, students will be able to:
    • Configure Shared Resources
    • Configuring HomeGroup Settings
    • Configure User Account Control (UAC)
    • Configure Authentication and Authorization
    • Configure BranchCache

    Module 5: Windows 7 and Mobile Computing

    This module will teach the student how to work with the features in Windows 7 for mobile users. Students will learn how to configure and implement BitLocker and BitLockerToGo for securing files on hard drives and removable storage devices. Mobile users often make use of offline files and this module will introduce students to offline files in Windows and how to configure for offline use and resolve synchronization issues. Students will also learn how to configure other mobility options such as power settings and remote connections such as dial-up and VPN.
    Finally students will learn about a new feature in Windows 7 for remote users known as DirectAccess. This new technology eliminates the need to create and configure VPN connections over Remote Access Services. Instead DirectAccess allows secure connections directly from the client computer over the Internet.
    DirectAccess requires careful configuration and specific components to be implemented. Students will learn how to configure a complete DirectAccess implementation with the final lab allowing them the opportunity to perform all the setup and configuration necessary to make DirectAccess work including a simulated Internet environment.

    Lessons

    • Configure BitLocker and BitLocker ToGo
    • Configuring DirectAccess
    • Configure Mobility Options
    • Configure Offline Files
    • Configure Remote Connections

    Lab : Working with BitLockerLab : Working with Offline FilesLab : Configure DirectAccess

    After completing this module, students will be able to:
    • Configure BitLocker and BitLocker ToGo
    • Configuring DirectAccess
    • Configure Mobility Options
    • Configure Offline Files
    • Configure Remote Connections

    Module 6: Monitoring and Maintaining Windows 7

    This module will teach the student how to configure updates in Windows 7 to ensure their computers are getting the necessary updates to keep them secure and performing at peak efficiency. Students will also learn how to monitor the system through the use of various tools to determine where performance issues exist and then how to configure performance settings to increase responsiveness.
    The module also discusses how to manage the disks on a computer including how to create and manage partitions using Disk Management and how to create virtual hard drives (VHDs).

    Lessons

    • Configure Updates
    • Manage Disks
    • Monitor Systems
    • Configure Performance Settings

    Lab : Configure Windows UpdatesLab : Manage DisksLab : Monitor SystemsLab : Configure Performance Settings

    After completing this module, students will be able to:
    • Configure Updates
    • Manage Disks
    • Monitor Systems
    • Configure Performance Settings

    Module 7: Backup and Recovery

    This module will teach the student how configure backup and restore for data files on the computer. Students will also learn about System Restore points and System Recovery options. The labs reinforce the use of system recovery options and restore points by demonstrating the use of each to protect data and other files.

    Lessons

    • Configure Backup
    • Configuring System Recovery Options

    Lab : Configure BackupLab : Configure System RecoveryLab : Configure File Recovery

    After completing this module, students will be able to:
    • Configure Backup
    • Configuring System Recovery Options

    Windows® 8.1

    This three-hour Microsoft Official Hands on Lab provides hands-on experience with key technologies in Windows 8.1. The lab provides an overview of Windows 8.1 and Internet Explorer 11 including integrated cloud services and domain services, mobility advancements, installation requirements, device considerations, customization options, local and remote management tools, security options, mobile device management integration, and synchronization with other PCs and devices within or outside a Windows Server domain. This lab uses the Enterprise Edition of Windows 8.1. No topic is covered in depth, but students will finish the lab sessions with an understanding of the new features and capabilities of Windows 8.1 and related services and administration tools. There is a corresponding Microsoft First Look Clinic, 40030C, that can accompany this Hands on Labs session.

    Who should take this Training?
    This HOL is intended for IT Professionals who are interested in learning about the new features and functionality in Windows 8.1. It is technical content for Technical people and provides a good overview of some of the related technologies and features in Windows Server 2012. People who are key influencers and technology decision makers in an IT organization will also be interested in attending this HOL, and will benefit from gaining early insight into some of the latest technologies included in Windows 8.1. In general, early adopters of new technology or people looking to gain early insight into new functionality in Windows 8.1 will benefit from attending this HOL.

    Pre-requisites
    It is recommended that students attending this course meet the following prerequisites:
    Working experience and background knowledge of Windows 7 or earlier versions of Windows, Windows Server 2008 or Windows Server 2012, and Hyper-V.
    Basic understanding of Active Directory Domain Services (AD DS), DNS, DHCP, and general networking technologies.

    Course Content

    Module 1: Navigating the Windows 8.1 InterfaceThis module is a lab in which students explore navigating the Windows 8.1 interface, including signing in and out, searching, using both touch and mouse, using shortcut keys, customizing the Start screen, and using Task Manager. This lab also covers using File Explorer and Internet Explorer, using Windows Store apps, and SkyDrive Pro.Lab : Navigating the Windows 8.1 Interface

    After completing this Hands-On Lab, students will be able to:
    • Sign in and signing out
    • Search
    • Use touch and mouse
    • Use shortcut keys
    • Customize the Start screen
    • Use the Task Manager
    • Use File Explorer
    • Use Internet Explorer
    • Use Windows Store apps
    • Use SkyDrive Pro

    Module 2: Administering Windows 8.1

    This module is a lab in which students explore Windows 8.1 administration by performing a Workplace Join and a Refresh and Reset. Students also administer Windows 8.1 by using Windows PowerShell, in addition to recovering files.

    Lab : Administering Windows 8.1

    After completing this module, students will be able to:
    • Perform Workplace Join
    • Perform a Refresh and Reset
    • Administer Windows 8.1 with Windows PowerShell
    • Recover files by using File History

    Module 3: Securing Windows 8.1This module is a lab in which students explore and configure Windows 8.1 security-related features including using Windows Defender to detect malware, restricting access to the Windows Store, and implementing BitLocker. They also explore how sideloading apps works, and configuring Assigned Access to Windows Store apps.Lab : Securing Windows 8.1

    After completing this module, students will be able to:
    • Use Windows Defender to detect malware.
    • Implement BitLocker.
    • Restrict Access to the Windows Store.
    • Use AppLocker and other GPO settings.
    • Sideload apps.
    • Configure Assigned Access to a Windows Store app.

    Module 4: Virtualization in Windows 8.1This module is a lab in which students create and manage virtual machines using Client Hyper-V in Windows 8.1.Lab : Virtualization in Windows 8.1

    After completing this module, students will be able to manage Client Hyper-V.

    Implementing and Managing Windows 10

    This course provides students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a corporate Windows Server domain environment. The skills that this course details include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students also will learn how to configure security for data, devices, and networks, and maintain, update, and recover Windows 10.

    Who should take this Training?
    This course is for information technology (IT) professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. The networks with which these professionals typically work are configured as Windows Server domain-based environments with managed access to the Internet and cloud services. Students who seek certification in the 70-697 Windows 10 Configuring exam also will benefit from this course. Additionally, this course builds skills for Enterprise Desktop/Device Support Technicians who provide Tier 2 support to users who are running Windows 10 desktops and devices within a Windows domain environment in medium-sized and larger organizations.

    Pre-requisites
    Before attending this course, students must have:
    Knowledge of networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and DNS.
    Knowledge of Active Directory Domain Services (AD DS) principles, and fundamentals of AD DS management.
    Understanding of certificate-based security.
    Understanding of Windows Server 2008 or Windows Server 2012 fundamentals.
    Understanding of Windows client operating system essentials, such as a working knowledge of Windows Vista, Windows 7, or Windows 8.

    Course Content

    Module 1: Overview of Windows 10This module describes the Windows 10 operating system. It describes the new features in Windows 10, and the important changes since Windows 8.1. It describes the use, navigation, and customization of the enhanced Windows 10 user interface. Additionally, this module describes the Windows 10 features that make it beneficial for organizations of different sizes.

    Lessons

    • Introducing Windows 10
    • Navigating the Windows 10 User Interface

    Lab : Navigating and Customizing the User Interface

    • Navigating the Windows 10 User Interface
    • Configuring the Start Screen
    • Configuring the Desktop

    After completing this module, students will be able to:

    • Describe important new features of Windows 10.
    • Navigate and customize the Windows 10 interface.

    Module 2: Installing Windows 10

    This module introduces the different editions of Windows 10, and the differences between them. It describes the requirements and available options for installing Windows 10 on a device, and provides instructions for installing, or upgrading to, Windows 10. Additionally, this module provides points that you should consider when deciding between an upgrade or migration to Windows 10, and the supported upgrade paths from older versions of the Windows operating system.

    Lessons

    • Installing Windows 10
    • Upgrading to Windows 10

    Lab : Installing Windows 10

    • Upgrading Windows 7 to Windows 10
    • Migrating User Settings

    After completing this module, students will be able to:

    • Choose how to install Windows 10.
    • Describe the process of upgrading to Windows 10.

    Module 3: Configuring Your Device

    This module explains how to configure Windows 10 by using tools such as the Settings app, Control Panel, Windows PowerShell, and Group Policy Objects (GPOs). It describes the different types of user accounts, and the benefits of using a Microsoft account. It also covers the common configuration options in Windows 10. Additionally, this module describes Microsoft OneDrive and its integration with Windows 10.

    Lessons

    • Overview of Tools You Can Use to Configure Windows 10
    • Common Configuration Options
    • Managing User Accounts
    • Using OneDrive

    Lab : Configuring Windows 10

    • Using the Settings App
    • Using Control Panel
    • Using Windows PowerShell
    • Using GPOs

    Lab : Synchronizing Settings with OneDrive

    • Creating and Connecting a Microsoft Account
    • Synchronizing Settings between Devices

    After completing this module, students will be able to:

    Describe the different tools that they can use to configure Windows 10.

    Explain common configuration options.

    Manage user accounts.

    Use OneDrive with Windows 10.

    Module 4: Configuring Network Connectivity

    This module explains the use of tools to configure network settings, including the Settings app, the Network and Sharing Center, and Windows PowerShell. It describes the differences between Internet Protocol version 4 (IPv4) and Internet Protocol version 6 (IPv6) settings, and the benefits of IPv6. Additionally, it describes how to implement name resolution and provides an overview of the Domain Name System (DNS) service. Lastly, this module describes how you can configure wireless connectivity in Windows 10, and explains remote access methods that are available in Windows 10, such as virtual private networks (VPNs), DirectAccess, and Remote Desktop.

    Lessons

    • Configuring IP Network Connectivity
    • Implementing Name Resolution
    • Implementing Wireless Network Connectivity
    • Overview of Remote Access

    Lab : Configuring Network Connectivity

    • Verifying and Testing IPv4 Settings
    • Configuring Automatic IPv4 Settings
    • Configuring and Testing Name Resolution

    After completing this module, students will be able to:

    • Describe how to configure IP network connectivity.
    • Implement name resolution.
    • Implement wireless network connectivity.
    • Describe options for remote access in Windows 10.

    Module 5: Managing Storage

    This module provides an overview of storage options, including hard disks, server-based storage, and virtual hard disks. It describes network storage options, including network-attached storage (NAS) and storage area networks (SANs), and cloud-based storage options, such as OneDrive and Microsoft Azure Storage. Additionally, this module describes the management and maintenance of disks, partitions, and volumes, and the configuration and use of the Storage Spaces feature.

    Lessons

    • Overview of Storage Options
    • Managing Disks, Partitions, and Volumes
    • Maintaining Disks and Volumes
    • Managing Storage Spaces

    Lab : Managing Storage

    • Adding a Disk
    • Creating a Simple Volume
    • Compressing a Folder
    • Enabling Disk Quotas
    • Creating a Storage Space

    After completing this module, students will be able to:

    • Explain the different storage options in Windows 10.
    • Manage disks, partitions, and volumes.
    • Maintain disks, partitions, and volumes.
    • Manage storage spaces.

    Module 6: Managing Files and Printers

    This module provides an overview of the file systems that Windows 10 supports. It explains how to configure file permissions, the effect of file permissions, how explicit and inherited permissions work, and how to include user and device claims in access permissions. This module also explains how to share folders, the tools that you can use to share folders, and the effective permissions when a user tries to access data in a shared folder that is protected by file permissions. Additionally, this module explains how to create and use Work Folders. The last lesson in this module describes how to add and share a printer, and how to manage client and server-side printing.Lessons

    • Overview of File Systems
    • Configuring and Managing File Access
    • Configuring and Managing Shared Folders
    • Work Folders
    • Managing Printers

    Lab : Configuring and Managing Permissions and Shares

    • Creating, Managing, and Sharing a Folder
    • Using Conditions to Control Access and Effective Permissions

    Lab : Installing and Managing a Printer

    • Managing and Using a Printer

    After completing this module, students will be able to:

    • Describe and create file systems that Windows 10 supports.
    • Configure file permissions.
    • Explain how permission inheritance works.
    • Implement conditions to limit access to files and folders.
    • Create and manage shares.
    • Create and use Work Folders.
    • Configure and manage printers.

    Module 7: Managing Apps in Windows 10

    This module describes how to install and configure desktop apps and Microsoft Store apps in Windows 10. It explains how to install apps manually and automatically, and how to use Microsoft System Center Configuration Manager and Microsoft Intune to deploy apps. Additionally, it describes the Microsoft Store for Business and the way in which you can manage access to it. Lastly, this module describes the Internet Explorer 11 and Microsoft Edge browsers, and explains how to configure and manage both browsers.

    Lessons

    • Overview of Providing Apps to Users
    • The Microsoft Store
    • Web Browsers

    Lab : Installing and Updating Apps from the Microsoft Store

    • Sideloading an App
    • Signing In with a Microsoft Account
    • Installing and Updating Microsoft Store Apps

    Lab : Configuring Windows 10 Web Browsers

    • Configuring and Using Microsoft Edge
    • Configuring and Using Internet Explorer

    After completing this module, students will be able to:

    • Describe the Windows 10 options for app deployment.
    • Install and manage Microsoft Store apps.
    • Configure Windows 10 web browsers.

    Module 8: Managing Data SecurityThis module explains how the technologies available with Windows 10 work together to protect against data-related security threats. It provides an overview of these threats, and discusses possible mitigations and best practices for dealing with them. It describes defense-in-depth and Encrypting File System (EFS), and how you can use those methods to counter security threats. Additionally, this module describes how to configure, administer, and monitor BitLocker drive encryption.Lessons

    • Overview of Data-Related Security Threats
    • Securing Data with EFS
    • Implementing and Managing BitLocker

    Lab : Managing Data Security

    • Using EFS
    • Using BitLocker

    After completing this module, students will be able to:

    • Understand data-related security threats.
    • Secure data with Encrypting File System (EFS).
    • Implement and manage BitLocker Drive Encryption.

    Module 9: Managing Device SecurityThis module explains how to mitigate security threats with the use of Security Compliance Toolkit, Windows Defender Exploit Guard, and security settings in GPOs. It also describes User Account Control (UAC), and how to configure it. This module also explains the use of AppLocker to configure application usage and restrictions.

    Lessons

    • Using Security Settings to Mitigate Threats
    • Configuring UAC
    • Configuring Application Restrictions

    Lab : Managing Device Security

    • Creating Security Policies
    • Testing Security Policies
    • Configuring UAC Prompts
    • Configuring and Testing AppLocker

    After completing this module, students will be able to:

    • Use security settings to mitigate threats.
    • Configure UAC.
    • Configure application restrictions.

    Module 10: Managing Network SecurityThis module describes common network-related security threats, and describes options to mitigate them. It describes tools such as Windows Defender Firewall, IPsec connection security rules, and Windows Defender Antivirus, and how students can configure these tools to manage network security.

    Lessons

    • Overview of Network-Related Security Threats
    • Windows Defender Firewall
    • Connection Security Rules
    • Windows Defender Antivirus

    Lab : Managing Network Security

    • Creating and Testing Inbound Rules
    • Creating and Testing Outbound Rules
    • Creating and Testing Connection Security Rules
    • Configuring Windows Defender Antivirus

    After completing this module, students will be able to:

    • Describe network-related security threats.
    • Manage Windows Defender Firewall.
    • Configure connection security rules.
    • Manage Windows Defender Antivirus.

    Module 11: Troubleshooting and Recovery

    This module describes device drivers, and how to use the Device Manager to view, configure, update, and roll back device drivers. It explains file-recovery methods in Windows 10, such as Backup and Restore, File History, and Previous Versions. This module also explains features such as System Restore, Startup Recovery, and System Image Recovery, and describes how to use restore points to roll back device configuration.

    Lessons

    • Managing Devices and Drivers
    • Recovering Files
    • Recovering Devices

    Lab : Troubleshooting and Recovery

    • Managing Device Drivers
    • Using File History to Recover Files
    • Using Previous Versions to Recover Files
    • Recovering a Device with a Restore Point
    • Using the Advanced Start-up Options to Recover a Device

    After completing this module, students will be able to:

    • Describe and manage device drivers.
    • Configure file recovery and revert to previous versions of files.
    • Describe and use device recovery features in Windows 10.

    Module 12: Maintaining Windows 10This module describes Windows Update, and Windows Update for Business, and how to configure Windows 10 settings to ensure updates occur. It describes how to use Windows Server Update Services (WSUS), Configuration Manager, or Intune to distribute updates within organizations. This module also explains how to use Event Viewer and Performance Monitor in Windows 10.

    Lessons

    • Updating Windows
    • Monitoring Windows 10
    • Optimizing Performance

    Lab : Maintaining Windows 10

    • Configuring Updates for a Single Device
    • Configuring Updates with GPOs
    • Monitoring Events
    • Monitoring Reliability and Performance

    After completing this module, students will be able to:

    • Explain how to keep Windows 10 up to date.
    • Monitor Windows 10.
    • Optimize performance of Windows 10.
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