Course outline

Concepts of Team Working

• Challenge identification 
• Effective Team Working through the GRIP model – Goal, Role, Interaction & Process

• Team Activity.
• This game will test group co-ordination, leadership skills, cooperation and working towards a common goal.

Managing Conflict Effectively

• The nature of conflict – disagreements vs. conflict and why they happen
• Identifying the red flags of conflict
• Conflict management Styles – understanding when and how to use it:

1. Collaborating
2. Compromising
3. Competing
4. Accommodating
5. Avoiding

• Individual self assessment using the Conflict Management Inventory

• Team Activity 
• This game will test group co-ordination, cooperation, conflict management and working towards a common goal

Building Relationships within Teams

• Managing Relationships through communication & trust

1. Styles of communicating
2. The 4-step assertiveness model

• Team Activity 

Team Efficiency

• Techniques to improve efficiency

1. Being Proactive, Effective, Relationship and Task Focused

• Setting SMART goals 

1. Specific, Measurable, Achievable, Realistic & Time bound

• Maintenance vs. Progressive Tasks

• Application Exercise – Making a work plan