About ITIL® Awareness

In this course, you will learn about how the IT Infrastructure Library (ITIL) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. Learn from experienced instructors who have led implementations and have the first-hand knowledge and experience to explain the benefits, pros, and cons of ITIL. This course includes handouts and references useful after the class.

Course Details

✓ Key principles and concepts of IT service management
✓ Benefits of implementing ITIL in an organization
✓ How service management processes map to the overall service lifecycle
✓ Basic concepts and definitions related to the service lifecycle
✓ Activities and roles involved with the service lifecycle
✓ Relationships of each component of the service lifecycle and how each maps to other components
✓ Factors that make service management more or less effective


Familiarity with IT terminology and IT-related work experience is recommended.


Anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, senior technical and non-technical staff, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, out sourcers, application developers, and other IT-related positions.

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