Course outline

• Communication Skills

• Formal Speech
• Assertiveness

• Demonstrator passive, aggressive behaviour
• State ways to handle situations assertively

• Written Communication

• Describe five step process for writing business correspondence

• Meetings 

• Putting forward views

• Taking Notes

• Behavior

• Official Family Gatherings

• Telephone Etiquette

• Answering a call
• Transferring a call
• Taking a message
• Closing a call

• Grooming and Personality

• Grooming

• Personal appearance
• Hygiene issues

• Body language

• Gestures
• Voice

• Social manners

• Dining / Table manners