Corporate Etiquette

Communication Skills

Formal Speech

Assertiveness

• Demonstrate passive, aggresive behaviour
• State ways to handle situations assertively

Written Communication

• Describe five step process for writing business correspondence

Meetings 

Putting forward views

Taking Notes

Behaviour

Official Family Gatherings

Telephone Etiquette

Answering a call

Tranferring a call

Taking a message

Closing a call

Grooming and Personality

Grooming

• Personal appearance
• Hygiene issues

Body language

Gestures

Voice

Social manners

Dining / Table manners

Do’s and don’ts of Japanese culture

Social Grace:

Introduction-

 How to introduce and be introduced

The art of polite conversation

• Body language
• Posture
• Ways of improving a conversation
• Making a small speech, initiating a conversation
• Putting forth views

Dress Code

• Principles of Professional business behaviour
• Choice to match the occasion and season
• Colour balance
• Accessories
• Grooming, Health and Hygiene
  • Hair
  • Nails
  • Breadth

Role of Spouse as a host and as a guest

• Clubs
• Weddings
• Birthdays

Function as event manager

Communication 

Introduction 

Expectation Of The Participant

Knowing Yourself And Its Impact 

What Is Personality?

Importance Of Communication In Developing Personality

• What Is Communication?
• Importance Of Communication
• Purpose Of Communication
• Forms Of Communication
• Verbal
• Non Verbal
• Written
• Principles Of Communication
• Verbal 
• Non Verbal
• Written
• Planning A Letter
• Process Of Communication
• Barrier Of Communication
• Channels Of Communication
• Advantage And Disadvantages Communication.

• E-Mails 

• Types Of Mails
• Effective Mails
• Refusal Mail
• Acceptance Mail
• Official And Unofficial Mail

Effective Voice Messaging

Business Attire & Its Impact 

• Attire For Men (Summer & Winters)
• Attire For Women ( Summer & Winters)

Personality Leading Its Importance In Professionalism

• What Is Professionalism?

• Contribution To The Organisation Success

• Creating A Winning Team

Presentation Skills

• What Is A Presentation ?
• Importance Of A Presentation
• Process And Structure Of A Presentation
• Factors To Make An Effective Presentation
• Buffers / Fillers In Presentation
• Importance Of Binding The Audience
• Points To Remember During A Presentation
• Presentation And Time Management

Motivation

• Motivation  V/S Inspiration
• Motivation Styles. 
• Internal 
• External 
• Motivation Factors & Characteristics Of High Performance Teams. 
• De-Motivating Factors And Its Impact
• Building Achievement Orientation In Teams Through Motivation. 

Leadership And Team Building

• Who Is A Leader ?
• Advantages And Disadvantages Of Assuming Leadership Roles
• What Is Leadership?
• Leader And Management
• Myths Of Leadership
• Approaches To Leadership
• Automatic Leadership And Teamwork
• Team And Teamwork
• Mission And Purpose
• Operating Principles

Time Management

• What Is Time ?
• Importance Of Time
• Value Of Time
• What Is ‘Time Management’? 
• Identifying ‘Time Thieves And Time Wasters”
• Causes Of Time Wastage
• Time And Planning 
• Prioritising 
• Managing Time Effectively 
• Scheduling
• Strategies
• Tips