Corporate Etiquette

Communication Skills

Formal Speech
Assertiveness

• Demonstrate passive and aggressive behaviour
• State ways to handle situations assertively

Written Communication

• Describe five-step process for writing business correspondence

Meetings

Putting Forward Views
Taking Notes
Behaviour
Official Family Gatherings

Telephone Etiquette

Answering a Call
Transferring a Call
Taking a Message
Closing a Call

Grooming and Personality

Grooming

• Personal Appearance
• Hygiene Issues

Body Language
Gestures
Voice

Social Manners

Dining / Table Manners
Do’s and Don’ts of Japanese Culture

Social Grace

Introduction

How to Introduce and Be Introduced

The Art of Polite Conversation

• Body Language
• Posture
• Ways of Improving a Conversation
• Making a Small Speech, Initiating a Conversation
• Putting Forth Views

Dress Code

• Principles of Professional Business Behaviour
• Choice to Match the Occasion and Season
• Colour Balance
• Accessories
• Grooming, Health and Hygiene
  • Hair
  • Nails
  • Breath

Role of Spouse as a Host and as a Guest

• Clubs
• Weddings
• Birthdays

Function as Event Manager

Communication

Introduction
Expectation of the Participant
Knowing Yourself and Its Impact
What Is Personality?
Importance of Communication in Developing Personality

• What Is Communication?
• Importance of Communication
• Purpose of Communication
• Forms of Communication
• Verbal
• Non-Verbal
• Written
• Planning a Letter
• Process of Communication
• Barriers of Communication
• Channels of Communication

Email Communication

• Types of Emails
• Effective Emails
• Refusal Mail
• Acceptance Mail
• Official and Unofficial Mail

Effective Voice Messaging

Business Attire & Its Impact

• Attire for Men (Summer & Winter)
• Attire for Women (Summer & Winter)

Professionalism and Personality

• What Is Professionalism?
• Contribution to Organizational Success
• Creating a Winning Team

Presentation Skills

• What Is a Presentation?
• Importance of a Presentation
• Process and Structure of a Presentation
• Factors to Make an Effective Presentation
• Presentation and Time Management

Motivation

• Motivation vs Inspiration
• Internal and External Motivation
• Motivation Factors and Characteristics of High-Performance Teams
• De-Motivating Factors and Their Impact

Leadership and Team Building

• Who Is a Leader?
• Approaches to Leadership
• Team and Teamwork
• Mission and Purpose

Time Management

• Importance and Value of Time
• Identifying Time Wasters
• Prioritising
• Scheduling and Strategies