Workshop Objective:

Develop and enhance communication skills using listening techniques, conversation, and nonverbal strategies. 

Learning Outcomes:

Upon completion of this course, participants will learn to:

• Identify personal barriers to effective communication and develop strategies to overcome them 
• Give and receive workplace criticism constructively 
• Use body language techniques to reinforce the meaning of the message
• Understand and communicate more effectively with different types of people

The Importance of Effective Communication

• Defining Effective  Business Communication
• Cons of Poor Communication 
• Arenas That Foster Poor Communication 

• Dyads
• Teams 
• Departments 
• The Whole Organization

• Factors That Contribute to Poor Communication 

Common Communication Barriers

• What Communication Barriers Are and Why They Exist

• Perception Barriers
• Language Barriers 

Giving and Receiving Constructive Criticism 

• How Can Criticism Be Constructive?
  The Concept of Feedback
• How Feedback Applies to Constructive Criticism
• Giving Constructive Criticism
• Receiving Constructive Criticism

 Getting Along with Different Personality Types 

• • Personality Differences
    Communication Problems That Come from Personality Differences 
  • How Personality Affects Communication

• Bridging the Gap Between Different Workplace Personalities

Communicating Through Conflict 

• Conflict in Communication
• Sources of conflict
• Conflict management styles

Effective Listening Skills 

• Importance of listening well
• Barriers to listening
• Active Listening
• The Process of Effective Listening 

Nonverbal Communication

• Gestures, facial Expressions
  How our dressing sense can communicate a lot about us

• Body Language Guidelines for the Workplace  

Verbal Communication

• How Voice Volume and Tone Affect What You Say
• Discounts and how they relate to Aggressive, Assertive and Submissive communication behaviours.