Course Outline

Introduction

Introduction, Ground Rules, Program Details

Introduction to Supervision

• Transition to Supervisory Roles
• Roles of a Supervisor
• Competencies Required for Supervisors

Competencies of Supervisors

• Leadership Styles
• Situational Leadership

Understanding Teams

Introduction to Teams

• Elements of Effective Teams
• Stages of Team Development
• Team Player Roles

Team Supervision

• Team Leader Responsibilities at Different Stages of Team Development
• Team Leadership Self-Assessment

Vision and Goals

Goal Setting

• Difference Between Goals and Objectives
• Short-Term Goal Setting

Goal Setting Process

• Step-by-Step Goal Setting Process
• Setting Team Goals

Effective Team Communication

Understanding Behavior

• Parts of Behavior
• Productive and Non-Productive Behaviors

Practicing Productive Behaviors (Motivation)

• Communicating Respect
• Recognizing Others

Conducting Team Meetings

• Planning the Meeting
• Conducting the Meeting
• After the Meeting Follow-Up

Dealing with Difficult Behaviors

• Identifying Disruptive Behaviors
• Steps to Deal with Different Behaviors
• Skill Practice: Meeting Management

Performance Management

Causes of Performance Problems

• Types of Performance Problems
• Coaching as a Tool to Improve Performance
• Different Coaching Styles