Course outline

Introduction

Introduction, ground rules, program details

Introduction to Supervision:

• Transition to supervisory roles
• Roles of a supervisor
• Competencies required for supervisors

Competencies of Supervisors:

• Leadership styles
• Situational leadership

Understanding Teams

Introduction to Teams:

• Elements of effective teams
• Stages of team development
• Team player roles

Team Supervision:

• Team leader responsibilities at different stages of team development
• Team leadership self-assessment

Vision and Goals:

Goal Setting

• Difference between goals and objectives
• Short-term Goal Setting 

Goal Setting Process:

• Step-goal setting process
• Setting team goals 

Effective Team Communication

Understanding behavior:

• Parts of behavior
• Productive and non-productive behaviors

Practicing productive behaviors (Motivation)

• Communicating respect
• Recognizing others

Conducting team meetings

• Planning the meeting
• Conducting the meeting
• After the meeting follow up

Dealing with difficult behaviors

• Identifying disruptive behaviors
• Steps to deal with different behaviors
• Skill Practice: Meeting Management

Performance Management

Causes of Performance Problems:

• Types of performance problems
• Coaching as a tool to improve performance
• Different coaching styles