Upon successful completion of the education and examination components, related to
this certification, candidates can expect to:
Comprehend the principles and concepts of IT Service Management as a practice.
Comprehend the ITIL® Service Lifecycle and its purpose.
Be aware of the generic concepts and definitions used in ITIL®
Comprehend the key principles and models
Be aware of the processes and their role within the lifecycle concept
Be aware of the main functions within an IT organization
Be aware of the roles as defined within ITIL®
Be aware of the importance of technology and architecture to IT Service
Be aware of the need for training and the development of competences.
Understand the best practices of implementing ITIL® within an organization.
Be prepared to take the ITIL® Foundation Certification exam