About ITIL® Intermediate: Release, Control and Validation

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.
The content of the course is based mainly on the best practice guidance contained in the ITIL Service Transition publication.
The RCV course is designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organizational requirements. RCV also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

Course Details


ITIL Release Control and Validation: Introduction and Overview
Exploring the purpose and objectives of the service transition stream
The scope of the service transition phase in relation to the RCV processes
Developing an effective service transition strategy
The approach and best practices in planning and coordinating service transition activities
Core Release, Control and Validation (RCV) Processes
Change management
Purpose, goals and objectives
Implementing change with minimal rework
Evaluating business, technical and financial aspects
Achieving successful service transition
Activities, methods and techniques
Post-implementation review
Key metrics to measure success
Service Asset and Configuration Management (SACM)
Business value of the SACM process
Activities, methods and techniques
Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
Describing the tools, activity model and deliverables for executing each key activity
Effectively measuring the SACM process with metrics
Typical day-to-day configuration management activities

Service Validation and Testing (SVT)
How SVT creates business value
Identifying how policies can drive and support the execution of the SVT process
Triggers, inputs, outputs and interfaces with other processes
Acquiring relevant test data
Building quality service deliverables using test levels and test models
Measuring the SVT process in terms of business value contribution
Release and Deployment Management (RDM)
Analyzing how services are released into production to enable effective use of services
Planning, scheduling and controlling releases
Identifying clear planning conditions including pass/fail criteria
Illustrating the main activities in relation to RCV
The key steps for performing the actual transfer
Defining metrics for process quality
Request Fulfillment and Change Evaluation
Analyzing how service requests should be handled
Request fulfillment and a self-help service practice
Identifying the differences between request fulfillment and incident management
Evaluating services against target performance in the context of change
Meeting committed service level performance
Intended and unintended effects of a change
Evaluating predicted service performance and actual performance
Knowledge Management (KM)
The business value of the KM process
Identifying what constitutes an effective KM strategy
Analyzing the basic layers of KM using the DIKW structure
Describing the key steps of effective data and information management
Roles and Responsibilities
Change management
Service asset and configuration management
Release and deployment management
Request fulfillment and change evaluation
Technology and Implementation Considerations
Technology as part of implementing service management
Evaluation criteria for service management tools
Identifying good practices with service design
Challenges, critical success factors and risks
Managing change in operations
Implementing service management technologies

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