ITIL Service Manager Course is based on ITIL V2 and focuses on the Service Support and Service Delivery books; this course also qualifies for credits under the new V3 certification scheme. ITIL Service Manager is one of the fastest routes towards achieving the ITIL Expert certification, as it provides 17 out of the required 22 V3 credits.

Trainer: Ms. DIANE COLBECK, MBCS, FISM

Alternate Trainer: Ms. SUZANNE D. VAN HOVE (Ed. D.)

• EXIN Accredited IT Service Management instructor
• Strong background in IT strategic planning and financial management, as well as in general IT Service Support and Service Delivery
• Successfully managed implementation assignments of IT management processes and techniques based upon those described in the IT Infrastructure Library (ITIL) at Hewlett-Packard, Proctor & Gamble, Eli Lilly & Company, Johnson & Johnson, Amazon.com, State Farm Insurance, GTECH, Wells Fargo, Computer Associates, Canadian Security Intelligence Service (CSIS)- Canada, Clarian Health- USA, Department of Fisheries and Oceans (DFO) –Canada, Comair- USA, Louisville Gas & Electric (LG&E)- USA, Canadian Deposits Insurance Corporation (CDIC) -Canada, Nextel- USA, Royal Canadian Mounted Police (RCMP)- Canada Public Works and Government Services Canada (PWGSC)- Canada,  ITpreneurs - The Netherland, Quint, Wellington Redwood Academy – Netherland,  Pemex Louisville Gas and Electric, Nextel, Public Works and Government Services Canada, Royal Canadian Mounted Police, the Canadian Deposit Insurance Corporation, Department of National Defense, and Canada Customs and Revenue Agency.
• Currently working on assignment with the Oracle Corporation –America as their principle ITSM advisor and trainer
• Co-author of The ‘Complete Guide to IT Service Management’
• Co-developer of Foundation and Manager level training courses
• Detail profile of Ms. Diane Colbeck - http://taiindia.com/Profiles/Diane.pdf
• Detail profile of Ms. Suzanne D. Van Hove - http://taiindia.com/Profiles/Suzanne.pdf

Essential

• ITIL v3 Foundation Certificate
• Good understanding of English Language

Recommended

• Direct management experience within IT Service Management
• Problem analysis experience preferably in Infrastructure Support

• Course, Course Material, Practice Sessions, Case study and Exercises are  designed and prepared by Mr. Ivor Evans (Life time President and Former Chairman of itSM, Uk ((Governing body of ITIL Services across the Globe).
• All Delegates are Guaranteed to clear the certification, provided they follow the faculty guidelines prior to and during the training.
• Certified Courseware (License copy of courseware worth Rs.15,000/-).
• EXIN Accredited IT Service Management instructor, giving ITSM services for to the companies like HP, Oracle, Proctor & Gamble, Eli Lilly, Johnson & Johnson and many more.
• Practice session that helps in preparing for exam.
• Successful participant can get the chance to work in USA on ITSM projects.
• The trainer is available during the training for any discussions and answering questions. Delegated will be presented with case studies from his practical ITIL and ITSM implementations.

• Certified Licensed Manuals.
• Certificate from DIYMONDE and TAI.
• 2 PBT certification Exams.

IMPORTANT NOTE:

ITIL Service Manager is based on ITIL V2 and focuses on the Service Support and Service Delivery books; this course also qualifies for credits under the new V3 certification scheme. ITIL Service Manager is one of the fastest routes towards achieving the ITIL Expert certification, as it provides 17 out of the required 22 V3 credits.

Limitation: This course is valid till December 2009 after that it will expire. There-after to get ITIL v3 Expert Certification any individual will have to cover at least 5 ITIL V3 Intermediate modules which will cost Approx Rs. 3, 00,000/- (Rupees Three Lacks) and duration to cover these modules will be approx 30 days.